SHIPPING INFORMATION

Healthy Innovative Products, LLC process and ship orders the same day if your order was placed before 12:00PM EST.  Orders placed after 12:00PM EST will be processed and shipped the following business day.  Orders will be processed and shipped during regular business hours (Monday through Friday 9:00AM – 5:00PM EST, excluding holidays).

U.S. SHIPPING METHODS

For Contiguous US (Lower 48 States):

Healthy Innovative Products, LLC is proud to offer free shipping for all orders shipped within the Contiguous US.  We ship orders using USPS Priority Mail.  An alternative shipping carrier may be determined by Healthy Innovative Products, LLC at the time of shipping.  Expedited shipping may also be available at an additional cost.

For Non-Contiguous US (Hawaii, Alaska, and Puerto Rico):

Healthy Innovative Products, LLC does not offer free shipping to the Non-Contiguous US at this time, but you can still order our products with an additional shipping cost.  Shipping cost will be determined by the standard rates of your preferred carrier.

INTERNATIONAL SHIPPING

Currently, Healthy Innovative Products, LLC only ships to the 50 United States.

TRACKING YOUR PACKAGE

After your order has shipped, you will receive a confirmation email containing one or more tracking numbers and an indication of which shipping service was used. Use the links proved below to track your shipment:

  • FedEx Tracking
  • UPS Tracking
  • USPS Tracking

Packages are sent No Signature Required which means FedEx and UPS will leave them unattended outside your delivery address if they deem it is safe to do so. Otherwise, a signature may be required for delivery.  We are not responsible for damaged shipments resulting from the carrier being unable to leave a package.

UPS and FedEx may deliver packages at any time between 7 A.M. and 10 P.M.  It is the customer’s responsibility to ensure they can receive the package on the date of delivery.  No refunds or credits will be issued for orders delivered on time.  Instances where your order’s shipping may be delayed include; credit card payment issues, weather delay issues, incorrect shipping addresses, and out of stock items.

Other Things to Consider

Shipping to P.O. Boxes, APO/FPO

Shipping to P.O. Boxes, APO’s and FPO’s may NOT be available.

Shipping to a Business

Orders shipping to a business normally can only be delivered Monday-Friday.  If the order cannot be delivered by Friday because of its required time-in-transit, it will ship the following Monday.

Shipping to an Apartment, Urban Town House or Gated Community

FedEx and UPS will not leave packages unattended on the street outside of an Apartment building, urban town house or gated community.  This means that someone will need to be present at the time of delivery to sign for those packages.  We are not responsible for damage to shipments caused by carrier being unable to deliver them on time.

Incorrect Addresses and Weather Delays

We are not responsible for orders damaged or delayed due to incorrect addresses or weather delays.

Gift Recipients

It is the purchaser’s responsibility to make sure the gift recipient is available to receive the shipment on the delivery date.  We are not responsible for damaged orders resulting from a recipient being unavailable.

RETURNS

Returns and refunds cannot be processed once an order is in the warehouse or already shipped.

PRODUCT AVAILABILITY

In the rare event an item is out of stock, you will be notified via e-mail.

CANCELLATIONS

Orders can be cancelled if the order has not been shipped.  Once an order has shipped, it cannot be cancelled, returned or refunded.

To cancel a pending order, you must e-mail.  Please e-mail customerservice@lovanaturals.com

Subscriptions can be cancelled at any time.  However, if a subscription order has already shipped it cannot be refunded, returned or cancelled.  The cancellation request will go into effect for the next scheduled shipment.

Cancelling a subscription does not cancel pending orders.  Please refer to the order cancellation policy above.

INQUIRES

If you have any inquires pertaining to your order, please contact us (click here).